Emergencies

Our staff is thoroughly trained to respond to emergencies quickly and safely. We also maintain a fully integrated system of voice communication, life safety, fire detection and alarms. Emergency generators in the tower ensure that life safety equipment will operate even during a power failure.

Click on the topic for further information

Bomb Threat Procedures

When a bomb threat is received:

  • * Listen and remain calm;
  • * Do not interrupt the caller;
  • * Attempt to keep the caller talking;
  • * Obtain as much information as possible using the questions on the Bomb Threat Checklist and Bomb Threat Debriefing Form;
  • * Do not hang up or disconnect your telephone, even after the caller hangs up;
  • * Contact your immediate supervisor;
  • * Use another telephone to call the Security Desk at 403-920-7200;
  • * Wait for further instructions. Do not leave your desk;
  • * Remain calm and do not cause any panic by alarming anyone else. The Police, Security, Operations and Property Management personnel will arrive as soon as possible and decide what course of action is appropriate.

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Elevator Emergencies

Elevators are one of the safest modes of transportation. However, on rare occasions, elevators may malfunction. If a malfunction should occur and you are trapped in an elevator, remain calm. You are not in danger. Proceed as follows:

Push the Talk Button. This initiates contact with the Security Office. Identify yourself, give floor level if possible and identify the elevator you are in by reading the number below the intercom system e.g.: PE 12
Do not try to force open the elevator doors.

Security will immediately call our elevator maintenance company who will respond immediately and will proceed with assisting any passengers.

Security will maintain contact and will keep you informed of what is happening.


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Fire Evacuation Video

A Brief Overview of the Tower Evacuation Procedures

"This page may take a few moments to upload, thank you for your patience"
The following video, "Life-Safety Procedure", is encoded in standard mpeg-layer format.

Press the play button to start the movie.



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Fire Alarm and Emergency Evacuation Procedures

H&R would like to ensure that your safety is complete. The building's life safety systems will protect you in case of an emergency, but we also require the assistance of each customer and occupant in the building. Before there is an emergency, make yourself aware of all emergency exits, fire phones, pull stations and fire extinguishers.

There is a two-stage fire alarm warning system:

ALERT

Indication:
An alert alarm tone at 20 strokes per minute through the voice communication system. (This alarm alerts Security to a problem and locates it on the monitor panel at the central security office.)

Action:
Security will use the public address system to advise you of further action, if any.

EVACUATION

Indication:
Three rapid bell sounds followed by a pause will sound through the voice communication system. As well visible flashing lights emitted from the visual notification appliances (flashing strobe lights).

Action:
THIS IS THE GENERAL ALARM AND REQUIRES PROMPT EVACUATION. Security will notify you over the public address system of exactly what to do. Walk, do not run, to the nearest emergency exit and wait for instructions from your Fire Warden.
Points to remember during an emergency:

* Do not panic. Remain Calm.
* Do not use the Elevators
* Follow the instructions of your Fire Wardens and Assistant Fire Wardens.
* Your Cross-Over Floors are: Floors 3, 5, 10, 15, 20, 25, 30 and 33 Alternate stairwells are to be used in the event that one stairwell becomes contaminated with smoke or for use when movement has slowed appreciably.
* Do not smoke in the stairwells.


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Fire Evacuation Video

A Brief Overview of the Tower Evacuation Procedures

"This page may take a few moments to upload, thank you for your patience"

The following video, "Life-Safety Procedure", is encoded in standard mpeg-layer format.

Press the play button to start the movie.



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Fire Warden System

As a required safety precaution, each floor has two (2) Fire Wardens and four (4) Assistant Fire Wardens. In the case of a multi-Tenant floor, each company has one (1) Fire Warden and one (1) Assistant Fire Warden. All wardens are appointed by their respective companies.

Fire Wardens and Assistants must know the following:

* The Location of Pull Stations (by Exit Stairwell);
* The Location of Fire Extinguishers;
* The Location of Fire Phones (in all elevator lobbies;)
* Location of next Re-entry Floor;
* Control Room Phone Number: 403-920-7000;
* The mobility-impaired people on your Floor (if possible);
* Not To Use Internal Stairwells (stairways connecting two or more floors of the same Tenant).

To arrange Fire Warden training for staff, or for more information on Fire Wardens call the Security Manager on 403-920-7883.



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First Aid, Employee or Public Accident/Illnesss

Each organization should have its own first aid provision.

If you need Emergency Assistance:

  • Call Security and give them the following information:
    • the name of your Company or Retail store,
    • the floor you are on,
    • the office number or location of the patient
    • the patient's name.

All Security Staff have received training in emergency First Aid and CPR. We have an emergency defibrillator on site with a trained operator available 24 hours a day.

If you need an EMS Ambulance:

  • 1. Call 9911 (or follow your own organizations procedures) - Give the following address to the Emergency Dispatcher:

    TransCanada Tower 125 – 4th Avenue SW (Loading Dock)
  • 2. Then call the Security and give them the following information:
    • the name of your Company or Retail store,
    • the floor you are on,
    • the office number or location of the patient
    • the patient's name.

Not only will we reserve an elevator for you, but our Security Officers will also meet the ambulance and assist in whatever way they can. If Security is not notified it can delay the EMS staff reaching the patient.



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Life Safety Systems

The TransCanada Tower has double stairwells and fully sprinklered office space, which have a life safety system in place to provide all occupants with protection during an emergency.

The life safety systems:


  • 1. A trained Security Officer monitors the central Fire Alarm System on the main floor twenty-four hours a day.
  • 2. There is a complete sprinkler system for each floor.
  • 3. Smoke detectors on each floor, which, when activated, will register on the central alarm panel.
  • 4. A public address system with speakers located throughout each floor.
  • 5. Pull stations on each floor.
  • 6. A fire phone to the main floor fire control centre on each floor.
  • 7. Fire extinguishers on each floor.
  • 8. A Fire Warden system.
  • 9. The capability of bringing all elevators to ground level or a predetermined crossover floor.
  • 10. Two separate emergency stairwells that run throughout the entire height of the building.
  • 11. Automatic smoke removal from each floor.
  • 12. Emergency lighting throughout each floor and in both stairwells.
  • 13. Exit signs throughout each floor indicating evacuation routes.
  • 14. Flashing strobe lights visible throughout the floor.
  • 15. Clearly marked cross over floors to aid in evacuation should an emergency occur. When the fire alarm system is activated, Floors 3, 5, 10, 15, 20, 25, 30 and 33 become cross over floors. These floors are accessible from both stairwells, and provide a protected route between the two separate stairwells.


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Mobility-Impaired Occupants Evacuation Procedures

A mobility-impaired person is defined as anyone who requires assistance down the stairwells. This may be of a permanent or temporary nature. Examples of mobility-impaired conditions are: heart condition, broken leg, pregnancy, and non-ambulatory etc.

All mobility-impaired occupants of TransCanada Tower and the Fire Wardens should:


  • Make sure that the floor Fire Warden has been made aware of any mobility-impaired occupants so that they will receive the assistance required;
  • The company administration should keep the mobility-impaired list updated regularly. The list must be in the possession of the Fire Warden;
  • The Fire Warden, in conjunction with the mobility-impaired person, must choose as many people as required to assist in the evacuation. The people chosen should be capable of handling mobility-impaired persons;
  • Have the mobility-impaired personal assistants move or guide them (if necessary) to the fire phone in the elevator lobby, or it becomes unsafe, into the stairwell. If told to evacuate your floor, wait for the main flow of people to pass before starting to descend;
  • Follow the instructions of the Wardens and let them know if you have any problems. They can get in contact with the Fire Department or Security for assistance.


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Power Failure

TransCanada Tower is equipped with one diesel and two gas powered generators, which, in the event of a power failure, will automatically supply electrical power to the life safety systems. Power will be supplied to emergency elevators, the fire pumps, emergency lighting and the public address system.

You will be advised, by way of the public address system, on the expected duration of the power outage as soon as this information is available from the City of Calgary.



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