Our staff is thoroughly trained to respond to emergencies quickly and safely. We also maintain a fully integrated system of voice communication, life safety, fire detection and alarms. Emergency generators in the tower ensure that life safety equipment will operate even during a power failure.
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When a bomb threat is received:
Elevators are one of the safest modes of transportation. However, on rare occasions, elevators may malfunction. If a malfunction should occur and you are trapped in an elevator, remain calm. You are not in danger. Proceed as follows:
Push the Talk Button. This initiates contact with the Security Office. Identify yourself, give floor level if possible and identify the elevator you are in by reading the number below the intercom system e.g.: PE 12
Do not try to force open the elevator doors.
Security will immediately call our elevator maintenance company who will respond immediately and will proceed with assisting any passengers.
Security will maintain contact and will keep you informed of what is happening.
A Brief Overview of the Tower Evacuation Procedures
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H&R would like to ensure that your safety is complete. The building's life safety systems will protect you in case of an emergency, but we also require the assistance of each customer and occupant in the building. Before there is an emergency, make yourself aware of all emergency exits, fire phones, pull stations and fire extinguishers.
There is a two-stage fire alarm warning system:
ALERT
Indication:
An alert alarm tone at 20 strokes per minute through the voice communication system. (This alarm alerts Security to a problem and locates it on the monitor panel at the central security office.)
Action:
Security will use the public address system to advise you of further action, if any.
EVACUATION
Indication:
Three rapid bell sounds followed by a pause will sound through the voice communication system. As well visible flashing lights emitted from the visual notification appliances (flashing strobe lights).
Action:
THIS IS THE GENERAL ALARM AND REQUIRES PROMPT EVACUATION. Security will notify you over the public address system of exactly what to do. Walk, do not run, to the nearest emergency exit and wait for instructions from your Fire Warden.
Points to remember during an emergency:
* Do not panic. Remain Calm.
* Do not use the Elevators
* Follow the instructions of your Fire Wardens and Assistant Fire Wardens.
* Your Cross-Over Floors are: Floors 3, 5, 10, 15, 20, 25, 30 and 33 Alternate stairwells are to be used in the event that one stairwell becomes contaminated with smoke or for use when movement has slowed appreciably.
* Do not smoke in the stairwells.
A Brief Overview of the Tower Evacuation Procedures
"This page may take a few moments to upload, thank you for your patience"
The following video, "Life-Safety Procedure", is encoded in standard mpeg-layer format.
Press the play button to start the movie.
As a required safety precaution, each floor has two (2) Fire Wardens and four (4) Assistant Fire Wardens. In the case of a multi-Tenant floor, each company has one (1) Fire Warden and one (1) Assistant Fire Warden. All wardens are appointed by their respective companies.
Fire Wardens and Assistants must know the following:
* The Location of Pull Stations (by Exit Stairwell);
* The Location of Fire Extinguishers;
* The Location of Fire Phones (in all elevator lobbies;)
* Location of next Re-entry Floor;
* Control Room Phone Number: 403-920-7000;
* The mobility-impaired people on your Floor (if possible);
* Not To Use Internal Stairwells (stairways connecting two or more floors of the same Tenant).
To arrange Fire Warden training for staff, or for more information on Fire Wardens call the Security Manager on 403-920-7883.
Each organization should have its own first aid provision.
If you need Emergency Assistance:
All Security Staff have received training in emergency First Aid and CPR. We have an emergency defibrillator on site with a trained operator available 24 hours a day.
If you need an EMS Ambulance:
Not only will we reserve an elevator for you, but our Security Officers will also meet the ambulance and assist in whatever way they can. If Security is not notified it can delay the EMS staff reaching the patient.
The TC Energy Tower has double stairwells and fully sprinklered office space, which have a life safety system in place to provide all occupants with protection during an emergency.
The life safety systems:
A mobility-impaired person is defined as anyone who requires assistance down the stairwells. This may be of a permanent or temporary nature. Examples of mobility-impaired conditions are: heart condition, broken leg, pregnancy, and non-ambulatory etc.
All mobility-impaired occupants of TC Energy Tower and the Fire Wardens should:
TC Energy Tower is equipped with one diesel and two gas powered generators, which, in the event of a power failure, will automatically supply electrical power to the life safety systems. Power will be supplied to emergency elevators, the fire pumps, emergency lighting and the public address system.
You will be advised, by way of the public address system, on the expected duration of the power outage as soon as this information is available from the City of Calgary.